I can only do this while the phone is connected to a charger. Use the Emergency recovery function in the Smart Switch PC software' The screen stays on for about 30 seconds and then the phone shuts down. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. So, if you own a phone like this and are currently bugged by the same issue, then continue reading below as this article may help you.īefore anything else though, if you have other issues with your device, then visit our Galaxy J5 troubleshooting page for we have already addressed several common problems with this phone. This isn’t the first time we’ve encountered this problem so we already know a thing or two that would work and allow your phone to continue updating. We will try to look into every possibility and rule them out one by one until we can fix the problem. In this post, we will tackle this problem with the Samsung Galaxy J5 being the subject of our troubleshooting.
The point is that it’s difficult to determine the reason why your phone cannot continue updating its firmware but this problem can easily be fixed.
Use the Emergency recovery function in the Smart Switch PC software.” This error may show up the moment you update your phone or it may occur halfway through. There is an error that only shows when you’re trying to update the firmware of your phone and it says, “An error has occurred while updating the device software. The smart switch pc software emergency recovery old version update you current version Samsung to latest version, free download Download Samsung Smart Switch updated 09:36.